Rug Inspection: Step 1 to a Cleaner Rug

The area rug cleaning inspection process is broken down into two parts. The primary inspection, which is done at the time of pick-up and the secondary inspection, which is completed after your rug has been safely transported to our rug cleaning facility.

Primary Inspection 

The primary inspection starts with a member of our staff assisting in moving any items off your oriental rug.  Once your rug as been cleared we then measure the dimensions in order to give you an exact price. 

One of the main purposes of the primary inspection is to give you the chance to point out any spots or stains, especially the ones that can be tricky to see.  Although it is not completely necessary it can be very helpful knowing what a stain might be or how long it has been on your rug when it comes time for stain removal.  This is also when your rug is checked for damage that might need to be fixed by our repair service. 

Once all spots and stains are documented, we roll up your rug for transport.

Secondary Inspection

Upon arrival all rugs are unrolled and re-measured to confirm correct measurements.  We also go over your rug a second time with more detail to locate additional problem areas that might not have been documented such as:

• Pet Accidents
• Mold
• Color Bleeding
• Dry Rot
• Fading
• Damaged Fringes

The way your rug was made directly determines the best method of cleaning it.  It is important to determine the construction and identify the materials used accurately so cleaning goes smoothly. 

A colorfastness test is also performed to be able to tell if any of the colors may have a tendency to bleed.  This does not mean that we will not be able to clean your rug, just that we may have to use a different method to keep your colors looking bright and stay where they are supposed to stay.

Occasionally our secondary inspection will reveal problem areas that weren’t apparent in the initial inspection.  Whenever this is the case you can always expect a phone call to be made aware of any new findings before cleaning begins.